How will my order be delivered to me? What do I do if the parcel is damaged?
We dispatch all parcels worldwide with UPS. Please confirm receipt of the delivery to the courier service only after checking that the parcel is not damaged. Later claims in respect of the completeness of the delivery or the undamaged condition of the parcel can only be processed as such when this claim has been established in writing with the courier service. If the parcel is badly damaged (by water / cuts) and you have cause to fear that the contents might also be damaged, please do not accept the parcel. This is the only way that we can help you quickly and easily when you need to make a claim.
What happens if I have ordered the wrong size / the wrong article? Can I return it?
Of course you can! But please always return the unwanted item within the statutory period of up to 30 days. It is important that you fill out the return note and send it to us with the goods. You can download this form as a PDF (German) and print it out. Please note that we cannot process returns without a return note and that the returned items must be in their original condition and packing. Articles that have been worn or washed cannot be exchanged or refunded.
We unfortunately cannot accept unfranked parcels. Please make sure that you have the correct postage on your return.